Refund Policy

Last updated: August 8, 2026

We want you to be happy with Simpll. This policy explains when and how refunds are available for our monthly and yearly subscription plans.

1. Free trial

Every new account includes a free trial period before any payment is required. We encourage you to use the trial to confirm Simpll fits your workflow before subscribing — no refund is needed if you simply let a trial lapse without subscribing.

2. Eligibility for a refund

• You may request a full refund within 7 days of your initial subscription charge (monthly or yearly), if you have not substantially used the paid features.
• If you are charged for a subscription renewal in error (for example, after you believed you had cancelled), contact us within 14 days of the charge and we will investigate and refund if the cancellation should have taken effect.
• Refunds are not available for partial use of a billing period after the initial 7-day window above — you can still cancel at any time to stop future renewals.

3. How to request a refund

Email support@simpll.io or use our contact form with your account email and the reason for your request. We aim to respond within 2 business days.

4. Processing

Approved refunds are issued to your original payment method through Razorpay and typically appear within 5–10 business days, depending on your bank or card issuer. Once a refund is processed, the associated license key is deactivated.

5. Non-refundable situations

• Subscriptions cancelled after the eligibility window in section 2.
• Accounts suspended or terminated for violating our Terms of Service.
• Manually issued or promotional license keys not tied to a payment.

6. Questions

If anything here is unclear, reach out at support@simpll.io — we're happy to help.